How to give reply to our google reviews?
Positive Review Response
Dear Name,
We’re so happy to hear you had a great experience at
Sincerely,
Company Name
Hi Name,
Thank you so much for your positive feedback! We’re thrilled to hear you enjoyed our of the product/service. We find it to be a favorite among of the product/service any of our customers.
Just wanted to let you know that for every three purchases , you’re entitled to the next one free of charge! We’ll send you a message to inform you of the claiming process.
Thanks again for your kind words and for being a fantastic customer.
Sincerely,
Name
Hello Name!
We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. Have a wonderful day!
The Name team
Hi Name, it’s great to hear that you had a positive experience at Location. Our team will be happy to hear that their hard work has paid off! If there’s anything we can do to serve you further, let us know
Your friends at Name
Dear Name, I’m happy to hear that our team provided you with excellent service. I’ll make sure that they receive your feedback. I’m sure it will make their day!
Kind Regards,
Name
Role Here
Company Name
Thanks so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations, and we’ll make sure that Employee Name receives the recognition they deserve. Thank you again, Name, have a great day!
Name
Role Here
Company Name Here
Hi Name, your comments have been shared with our entire team at Company Name. When we hear from happy customers like you, we spread positivity around! Hope to serve you again soon.
The team at Company Name
Dear Name, it is not every day that we receive feedback as detailed and thoughtful as yours. But trust us when we say that it does not go unnoticed. Your comment has given us valuable insight into the services that we provide at Company Name. We sincerely thank you for taking the time to share your thoughts with us.
All the best
Name
Role Here
Company Name Here
Hello Name,
You don’t know how much your fantastic feedback means to us here at Company Name. To show our appreciation for being a great customer, we’d like to offer a % discount for your next visit to our store in Location. So keep an eye on your inbox. We’ll be sending your voucher over shortly.
Hope to serve you again soon!
Name
Thank you for your kind words, Name. We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your visit. We look forward to the next time we’re able to serve you again. Have a wonderful day!
All the staff at Company Name
Thanks Name! It makes our day to hear that we were able to provide you 5-star service. We’ll make sure the entire team at Location receives your feedback – they’ll be thrilled to hear your kind words.
Your friends at Company Name
Hi Name. We sincerely appreciate you taking the time to share with us your experience at Location. On behalf of our entire team, thank you for allowing us to serve you.
All the best,
The team at Company Name
Dear Name,
Thank you for your detailed review of our of that product/service. It means a lot to us that you took the time to share your thoughts with the rest of our community and us. You mentioned that you’d be interested in getting even more value out of our of that product/service. If so, then you might be interested in the new video/guide/page we just published about this very topic! You can find it at Link. Please get in touch if you have any other questions for us.
The Company Name team
Hi Name! You’ve left a smile on the faces of our whole team with your kind words. Thank you so much for sharing this with us. We’re grateful that we had the opportunity to serve you.
Your friends at Company Name
Hello Name! Just wanted to let you know how much your review means to us here at Location. We do all we can to provide our customers with the best service, and it always makes our day when a customer appreciates it. Thanks again, and we hope to make your next visit just as positive. Have an amazing day!
From everyone at Company Name
Hi Name! Thanks for sharing your positive review of that product/ service. Feedback like yours is valued by every team member here and it gives us the motivation to continue developing our product/ service.
Dear Ms. Name,
We’re so happy to hear you had a great experience at Location. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.
Sincerely,
The whole team at Company Name Here
Dear Name, it’s always amazing to hear that we’ve been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the chance to serve you.
Hi Name, we’re blown away by your kind words! We’re sure that the whole community would like to hear your detailed review of our product/service. We’d love to get in touch and hear more about your experience with our product/service. Please send us a message at email if that’s alright with you. Thanks again, and have a great day!
Name from Company Name
Hi Name! Our team enjoys doing what they do because of customers like you. Your review just made our day. Thank you so much!
The Company Name Here team
Hello Name! We built Company Name Here to provide the best possible service to every customer who walks through our door. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do.
Sincerely,
Company Name Here
Hi Name! Thanks for visiting us at Location. We’re glad that the entire staff made you feel welcome. We look forward to serving you always.
The team at Company Name
Dear Name, feedback like yours is valuable to us. It helps us continue to improve and provide the best possible service to customers like you. Thank you, and have a great day!
Name from Company Name
Thank you so much,
Thanks Name! Your words lifted our spirits today. It means so much to us when our customers appreciate the hard work that goes into making each day at Company Name Here memorable.
We’re so grateful that you took the time out of your day to share your review with us, Name. We’ll make sure that your customer representative Employee Name receives your kind feedback. It will make their day!
Hi Name ! Thank you for visiting us at Location. We want you to know how much we appreciate your review. Our staff works hard every day to give you the best dining experience possible. I’ll make sure to share your feedback with them. They’ll be thrilled to know their hard work has paid off.
Name
Position
Company Name
Dear Ms.Name,
It’s lovely to hear your kind words of appreciation for our hard-working staff at Location. Thank you for choosing to dine with us. We hope to serve you again soon.
Position
The whole team at Company Name Here
Hello Ms.Name,
Thank you for this touching note. It has been our absolute pleasure to serve you, and we hope that you return soon.
Sincerely,
Name
Position
Name of Hotel
Dear Ms.Name, it gives us much pleasure to know that you’ve chosen to stay with us again. Your kind words encourage us to continue doing our best to make sure every guest’s experience is a memorable one. Thanks again, and have a wonderful day.
Generic 5-star response
Thank you so much for giving us 5 stars. You made our day!
Thanks for your 5-star review! We sincerely appreciate your feedback.
We can’t wait to share your 5-star review with our team. They’ll be thrilled!
Thank you for the 5-star review! We’re here to serve you anytime.
We really appreciate you taking the time to leave us a 5-star review. It means a lot to us.
Thank you for the 5-star review! We value your feedback and can’t wait to serve you again.
Thanks a lot for your kind words and for sharing your 5-star review with the rest of our community.
We’re so grateful that you took the time to leave us a 5-star review. Thank you!
Thank you for being our customer and leaving us a wonderful 5-star review.
Amazing feedback. Thank you so much for giving us 5 stars!
Generic 4-star response
Thank you for the review! Your feedback is much appreciated and helps our team improve.
We really appreciate you sharing your review of our service. Thank you!
Thank you for the positive feedback!
We’re so happy to have you as a customer. You’re welcome to come again anytime.
Thanks for sharing your review with our community. It means a lot to us.
We’re grateful that you took the time to leave us a review. Thanks a lot!
Thank you! Your positive feedback is much appreciated.
Thanks for the review! We hope to serve you again in the future.
Thank you very much for sharing your review. We love hearing from our customers.
Your feedback means a lot to our team. Thank you for taking the time to leave us this review!
Positive review no-comment response example 1
Thank you for sharing your positive feedback. We look forward to your next visit to Location.
We’re thrilled you had such a great time at Location. We hope to have you back soon!
Thanks for giving us a 5-star review! The team at Location can’t wait to welcome you back for your next visit.
Thanks for sharing the word about Location. We really appreciate your positive review.
We’re always happy when customers like you enjoy your time at Location. Come back anytime!
On behalf of our team at Location, thanks so much for this positive review. It means a lot to us.
Thank you for visiting Location. We’re so happy that we could give you a 5-star experience.
Our team is so grateful for your positive feedback. Looking forward to having you again at Location.
Our team is so grateful for your positive feedback. Looking forward to having you again at Location.
Seeing your 5-star review made our day at Location! Thank you so much.
To efficiently respond to positive reviews that don't contain a comment, the keys are to:
Respond quickly (customers expect a response to feedback),
Express gratitude,
Be brief,
Vary your response templates,
Sound natural and casual, and
Personalize the response whenever possible.
We have put together a sample set of responses with and without custom variables to help kick-start both your manual and automatic campaigns.
Generic Positive Reviews or Recommendations
Thanks so much for sharing your experience with us. We hope to see you again soon.
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.
Thank you so much for taking the time to leave us a rating.
Generic 5-Star Reviews
Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work.
We are incredibly grateful that you took the time out to leave us a 5-Star review.
"Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
"Thank you for the 5 star rating."
"Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!"
Generic 4-Star Reviews
Thank you for your review. We will share this with the store team to let them know how we are doing.
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.
Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime.
We are so grateful for your review. Thanks for sharing your rating with us and the community.
Adding Custom Location Name Variables
Using the saved reply templates of the LocalClarity platform, you can easily include variables to customize each response automatically.
Thank you so much for your positive rating for your recent visit to {{replyLocationName}}.
We're happy to see that you had a 5-Star experience at {{replyLocationName}}. Thanks for sharing.
The team here at {{replyLocationName}} is thrilled to receive such great rating, thank you.
Thank you so much for the positive rating. We're happy that you're happy, and we're looking forward to your next visit to {{replyLocationName}}.
Thanks for the 5-star review. The team at {{{replyLocationName}} is thrilled you’re happy with your recent store visit.
Thank you so much for this great 5-star review. We really appreciate your business and helping to share the word about {{replyLocationName}}.
Thanks so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience at {{replyLocationName}}.
Thanks so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience at {{replyLocationName}}.
Thank you so much for taking the time to share your experience at {{replyLocationName}}. We take pride in knowing our customers are happy with their store experience.
On behalf us all of us at {{replyLocationName}}, I would like to thank you for sharing this great review about our store! We are thrilled that you enjoyed your experience.
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing {{replyLocationName}}. We look forward to serving you for many years to come!
Thank you for the great review! We can’t wait to have you back at {{replyLocationName}}.
Custom GEO Name Variables
To further customize any saved reply templates, LocalClarity offers additional variables that can be set for each location. These help brands to customize by state, city, neighborhood, or any formal or informal way to refer to the business local. Examples might be the "Exit 230 Shell Station", "Times Square Starbucks" or "Wrigleyville McDonalds".
Thank you for taking the time to share this positive rating! We will make sure to share this with the store team to let them know to keep up the amazing work and hope you'll stop by again soon when you're in {{replyGeoLocationName}}.
Thank you so much for this great 5-star review. We really appreciate your business and helping to share the word about {{replyLocationName}} in {{replyGeoLocationName}}.
Thank you for your review. The entire team in {{replyLocationName}} really appreciate it.
Reviewer First Name (assumed) Variable
Although most platforms pass to LocalClarity the reviewer's name as a single field, the platform breaks out the text prior to the first space to give an assumed first name. While not recommended for Intelligent Auto Responses, this is a great way to easily personalize a response.
Thank you for the kind rating, {{reviewerFirstName}}! We’re so happy your visit at {{replyLocationName}} went well.
{{reviewerFirstName}}, thank you so much for your positive rating for your recent visit to {{replyLocationName}}.
{{reviewerFirstName}}, we're happy to see that you had a 5-Star experience at {{replyLocationName}}. Thanks for sharing.
{{reviewerFirstName}}, the team here at {{replyLocationName}} is thrilled to receive such great rating, thank you.
Hi {{reviewerFirstName}}, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We Look forward to seeing you again soon. Best Wishes.
Hi {{reviewerFirstName}}, thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.
Reviewer First Name (assumed) Variable
Someone just left us a bad review online!!
Thank you so much (name) for taking the time to leave us your review.
Thank you for providing your feedback and letting us know about this issue.
We understand you are not happy with the service you received.
“We’re really sorry you feel that way” or “We’re sorry to hear about your bad experience.”
We would like to learn more about your specific situation and make things right.
We apologize that our service didn’t satisfy your expectations. Our customers’ happiness is always our highest priority.
Our booking system suffered a technical issue and we were unable to contact our valuable clients for two hours. The system has now been restored.
We’re normally known for our exceptional attention to detail. We regret that on this occasion we missed the mark.
What you experienced is really quite unusual. We have a high standard of quality and your purchase should never have been the exception.
It’s quite rare for that to happen. We apologize sincerely. Please send your contact details so we can issue you with a full refund/credit.
I would really like to get to the bottom of this. Would you mind contacting me at (contact details)
My name is (name) and I am the (Owner/Manager.) I would like to find out more about this situation so I can prevent it happening again. Could you please contact me at (phone number/email.)
We would greatly appreciate the opportunity to discuss this further with you.”or if the issue has been resolved or they don’t want to connect...
We hope you will call in again and give us the opportunity to provide you with exceptional service.
